Customer Communication and Feedback Policy
Customer Communication and Feedback Policy
At Sharewow Singapore, we are committed to delivering high-quality 3D printed figurines and ensuring customer satisfaction. This policy outlines our approach to pre-order communication, customer education, and handling post-delivery feedback or complaints.
To ensure transparency and align customer expectations, we have implemented the following measures:
1. Detailed Briefing Before Photoshoot:
o During the photoshoot session, our staff will explain:
▪ The 3D printing process and its limitations.
▪ The expected level of detail and likeness in the final product.
▪ The possibility of minor variations in intricate details or props.
2. Product Examples:
Customers can view sample figurines in-store to understand the quality and craftsmanship they can expect.
3. Acknowledgment of Terms:
o Customers are required to review the 360-degree photos displayed on the computer
after the photoshoot and provide verbal consent to proceed with printing. By doing
so, customers confirm their understanding and acceptance of:
▪ The product’s inherent limitations, including minor variations due to the nature
of 3D printing.
▪ That the final product is an artistic representation and may not achieve 100% likeness or exact replication.
If you are dissatisfied with the final product, we encourage you to share your concerns through the following process:
1. Submitting Feedback or Complaints:
Customers can submit feedback or complaints via:
▪ Email: enquiry@sharewow3d.sg
▪ In-store: Provide details to our staff, who will escalate your concerns to management.
To assist us in addressing your concerns effectively, please include:
▪ A clear description of the specific issue.
▪ Supporting evidence such as photographs or details of discrepancies.
o General statements such as "not resemble," "not nice," or "does not look like" are not acceptable for evaluation.
2. Response Time:
We will acknowledge receipt of your feedback within 2 working days and provide a detailed response or resolution within 5 working days.
3. Resolution Options:
If the concern is valid based on evidence provided, we will offer an appropriate
resolution, which may include:
▪ Reprinting the figurine.
▪ A partial refund.
▪ Other remedies as deemed reasonable by management.
Dissatisfaction based solely on subjective preferences, without supporting evidence,
may not qualify for resolution.
4. Final Decision:
o All decisions on reprints, refunds, or adjustments will be made by management and are final.
Customer Education Resources
1. In-Store Signage:
Key information on the process and product limitations will be displayed prominently in-store.
2. FAQs:
A detailed FAQ section addressing common questions is available online and in-store
upon request.
3. Customer Guide:
Printed or digital guides outlining the rules and what to expect during the 3D printed
figurine creation process will be provided or briefed to customers before the session.
Our in-store staff are trained to provide excellent service and assist with customer concerns professionally. Staff are not authorised to agree to refunds, reprints, or adjustments. Concerns will be escalated to management for review.
Disclaimer
By proceeding with your order, you agree to Sharewow Singapore’s terms and conditions, including acknowledgment of the product’s limitations as described during the briefing session.
By order of the Management,
Sharewow 3D (Singapore) Pte Ltd (“Sharewow Singapore”)
Please Read
🧍♂️ Before Your Photoshoot
1) Arrive on Time
Each appointment is designed in a 30-minute block to include registration, preparation, photoshoot, review, and payment. Late arrivals may shorten your session or require rescheduling.
2) Preparation Time
A changing room and dressing table are available for last-minute touch-ups.
Simple one-time-use styling tools such as combs, hair spray, rubber bands, and hair pins are provided.
3) Make-up & Styling
Bright studio lights are used during the shoot.
- For ladies: light, natural make-up is recommended to enhance details.
- For men: light lip colour and defined eyebrows improve final results.
- Avoid oily or shiny skin products that reflect light.
4) Hair & Dyed Colours
- Subtle or blended dyed hair may appear darker under strong lighting.
- Bright or multi-tone highlights may not be fully visible.
- For best effect, keep hair neat and away from the face.
📸 During the Photoshoot
1) Stay Still
The 3D photoshoot captures multiple angles in seconds. Please remain as still as possible to ensure accuracy. Our staff are trained to detect movement and will advise retakes if needed.
2) Children & Pets
We understand kids and pets can be active! Don’t worry, retakes are unlimited, and our team will guide you patiently to capture the best moment.
3) Poses & Props
You’re welcome to bring props such as plushies, handbags, or small accessories. However, note that certain props incur an additional charge.
🚫 Things to Avoid
To ensure your 3D figurine is accurate, detailed, and free from scanning issues, please avoid the following during your session:
1) Wearing Glasses or Sunglasses
These may cause reflections during 3D photoshoot and the frames are too thin to print accurately.
Thin or Dangling Objects
Items like earrings, tassels, or thin straps may not be fully captured or could break after printing.
2) Transparent or Gauze Dresses
See-through fabrics cannot be scanned correctly and may appear incomplete on the figurine.
3) Downward-facing Hats or Caps
Hats with wide brims can shadow your face and cause missing facial data.
4) Highly Reflective or Glittery Clothing
Avoid shiny fabrics, metallic materials, or full-body glitter that cause uneven reflections and dark spots.
5) Full Dark-Coloured Outfits
Wearing all black or navy can make your upper and lower body blend together in the scan.
➜ Tip: Add contrast with lighter clothing or accessories.
6) Highly Detailed Jewellery or Watches
Fine engravings may not appear clearly in smaller figurines.
7) Complex Props or Wheelchairs
Due to printing limitations, items like wheel spokes or extremely fine parts are not printable.
For customers who cannot stand for long, a chair can be provided for the shoot.
Note: the chair will be considered an additional prop and subject to a surcharge.
🧾 Studio Rules
1) Safety & Security
CCTV monitoring is in operation for your safety. Recordings are used strictly for security purposes only.
2) Respect & Conduct
Please follow staff instructions and respect other customers’ time. Disruptive or disrespectful behaviour will not be tolerated.
3) Payment & Order Confirmation
Orders are confirmed only upon full payment. Once submitted for 3D printing, cancellations and refunds are not possible.
4) Image Review
You will be shown a 360° preview of your 3D scan to confirm your satisfaction before printing. Once approved, any further changes cannot be made.
5) Quality & Resolution
Each figurine is a handcrafted art piece. Slight differences in colour tone, texture, or facial detail are normal and expected due to material and lighting variations.
Helpful Tips
- Avoid large bags or bulky clothing that restrict movement.
- Bring your best smile — natural expressions work best in 3D!
Families and groups should coordinate colours to achieve a cohesive look.