客户沟通和反馈政策
Sharewow Singapore 致力于提供高质量的 3D 打印人像并确保客户满意。本政策概述了我们
在预订沟通、客户教育以及交付后反馈或投诉处理方面的做法。
为确保透明性并与客户期望一致,我们实施了以下措施:
1. 拍摄前的详细说明
• 在拍摄过程中,我们的工作人员将详细说明:
o 3D 打印过程及其局限性。
o 最终产品的预期细节和相似程度。
o 道具或复杂细节可能存在轻微差异的可能性。
2. 产品样品展示
• 客户可在店内查看示例人像,以了解所期望的质量和工艺水平。
3. 条款确认
• 客户需在拍摄后查看电脑上显示的 360 度照片,并通过口头同意确认继续打印。通过
此操作,客户确认已了解并接受以下内容:
o 产品固有的局限性,包括因 3D 打印技术性质导致的轻微差异。
o 最终产品是一种艺术表现形式,可能无法达到 100%的相似度或完全复制。
如果您对最终产品不满意,我们鼓励您通过以下流程反馈您的意见:
1. 提交反馈或投诉:
• 客户可通过以下方式提交反馈或投诉:
o 邮箱:enquiry@sharewow3d.sg
o 店内:向我们的工作人员提供详细信息,他们将您的问题上报给管理层。
• 为了帮助我们有效处理您的问题,请提供以下信息:
o 对具体问题的明确描述。
o 支持证据,例如照片或与预期结果的差异细节。
• 笼统的陈述,例如“不像”“不好看”或“看起来不对”将无法作为有效评估依据。
2. 响应时间:
• 我们将在 2 个工作日内确认收到您的反馈,并在 5 个工作日内提供详细回复或解决方
案。
3. 解决方案选项:
• 如果基于提供的证据确认问题属实,我们将提供适当的解决方案,包括:
o 重新打印人像。
o 部分退款。
o 管理层认为合理的其他补救措施。
• 如果仅基于主观偏好而缺乏支持证据,可能无法获得补偿。
4. 最终决定:
• 关于重新打印、退款或调整的所有决定将由管理层作出,并为最终决定。
客户教育资源
1. 店内标识:
• 关键信息将在店内显著位置展示,帮助客户了解流程和产品局限性。
2. 常见问题解答(FAQs):
• 在线和店内可提供详细的 FAQ 以解答常见问题(可应要求提供)。
3. 客户指南:
• 在拍摄前,我们将为客户提供印刷版或电子版的客户指南,概述规则以及 3D 打印人
像制作过程中的注意事项。
我们的店内员工经过培训,能够以专业的方式提供优质服务并协助解决客户问题。员工无权
直接同意退款、重新打印或调整。所有问题将由管理层审核处理。
免责声明
一旦您确认订单，即表示您同意 Sharewow Singapore 的条款和条件，包括在拍摄期间
描述的产品局限性。
如以上内容与英文版本存在不清楚或歧义之处，以英文版本为准。
此政策由管理层制定，
Sharewow 3D (Singapore) Pte Ltd (“Sharewow Singapore”)
Please Read
🧍♂️ Before Your Photoshoot
1) Arrive on Time
Each appointment is designed in a 30-minute block to include registration, preparation, photoshoot, review, and payment. Late arrivals may shorten your session or require rescheduling.
2) Preparation Time
A changing room and dressing table are available for last-minute touch-ups.
Simple one-time-use styling tools such as combs, hair spray, rubber bands, and hair pins are provided.
3) Make-up & Styling
Bright studio lights are used during the shoot.
- For ladies: light, natural make-up is recommended to enhance details.
- For men: light lip colour and defined eyebrows improve final results.
- Avoid oily or shiny skin products that reflect light.
4) Hair & Dyed Colours
- Subtle or blended dyed hair may appear darker under strong lighting.
- Bright or multi-tone highlights may not be fully visible.
- For best effect, keep hair neat and away from the face.
📸 During the Photoshoot
1) Stay Still
The 3D photoshoot captures multiple angles in seconds. Please remain as still as possible to ensure accuracy. Our staff are trained to detect movement and will advise retakes if needed.
2) Children & Pets
We understand kids and pets can be active! Don’t worry, retakes are unlimited, and our team will guide you patiently to capture the best moment.
3) Poses & Props
You’re welcome to bring props such as plushies, handbags, or small accessories. However, note that certain props incur an additional charge.
🚫 Things to Avoid
To ensure your 3D figurine is accurate, detailed, and free from scanning issues, please avoid the following during your session:
1) Wearing Glasses or Sunglasses
These may cause reflections during 3D photoshoot and the frames are too thin to print accurately.
Thin or Dangling Objects
Items like earrings, tassels, or thin straps may not be fully captured or could break after printing.
2) Transparent or Gauze Dresses
See-through fabrics cannot be scanned correctly and may appear incomplete on the figurine.
3) Downward-facing Hats or Caps
Hats with wide brims can shadow your face and cause missing facial data.
4) Highly Reflective or Glittery Clothing
Avoid shiny fabrics, metallic materials, or full-body glitter that cause uneven reflections and dark spots.
5) Full Dark-Coloured Outfits
Wearing all black or navy can make your upper and lower body blend together in the scan.
➜ Tip: Add contrast with lighter clothing or accessories.
6) Highly Detailed Jewellery or Watches
Fine engravings may not appear clearly in smaller figurines.
7) Complex Props or Wheelchairs
Due to printing limitations, items like wheel spokes or extremely fine parts are not printable.
For customers who cannot stand for long, a chair can be provided for the shoot.
Note: the chair will be considered an additional prop and subject to a surcharge.
🧾 Studio Rules
1) Safety & Security
CCTV monitoring is in operation for your safety. Recordings are used strictly for security purposes only.
2) Respect & Conduct
Please follow staff instructions and respect other customers’ time. Disruptive or disrespectful behaviour will not be tolerated.
3) Payment & Order Confirmation
Orders are confirmed only upon full payment. Once submitted for 3D printing, cancellations and refunds are not possible.
4) Image Review
You will be shown a 360° preview of your 3D scan to confirm your satisfaction before printing. Once approved, any further changes cannot be made.
5) Quality & Resolution
Each figurine is a handcrafted art piece. Slight differences in colour tone, texture, or facial detail are normal and expected due to material and lighting variations.
Helpful Tips
- Avoid large bags or bulky clothing that restrict movement.
- Bring your best smile — natural expressions work best in 3D!
Families and groups should coordinate colours to achieve a cohesive look.